Fulfillment Policy

At Grey Rock Communications, we strive to provide a seamless experience for our subscribers. Below, you will find important information regarding our service policies, including refunds and cancellations.

Subscription and Billing Policy

• Our service operates on a month-to-month subscription basis, meaning that your contract renews automatically at the start of each billing cycle.
• Billing Errors: If you believe there has been an error in billing, please contact us at info@greyrockcom.com within 30 days of the charge. Valid billing errors will be refunded within 7-10 business days.
• No Refunds Once Service Begins: Once a billing period has started, no refunds will be issued for that month’s service.

Cancellation Policy

• You may cancel your subscription at any time by sending a cancellation request to info@greyrockcom.com.
• Cancellations will take effect at the end of the current billing cycle. No refunds will be issued for unused service within an active month.

Customer Service Contact Information

For any questions or issues, please reach out to us through the following methods:

• Email: info@greyrockcom.com
• Phone: 208-918-3234

Our subscription service is available to customers in English-speaking countries, including the United States, Canada, & Australia.